The online store of the DM Racing site has been set up by the company DM Racing, which is the operator. Any order under a product appearing in the online store of the DM Racing website requires prior consultation of these general conditions. Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented within the framework of the shop. of the website.
The consumer has the option of saving or editing these general conditions, it being specified that both saving and editing this document are their sole responsibility. The consumer, prior to his order, declares that the acquisition of these products is not directly related to his professional activity, their acquisition being reserved for personal use on his part. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired through the website actually relate to his professional activity. The consumer declares to have full legal capacity allowing him to commit under these general conditions.
DM Racing undertakes to make every effort to deliver the order in the shortest possible time, upon receipt of the order form.
The delivery time cannot in any event exceed a maximum of 30 days from the validation of the order (Châtel law). After this period, the Customer is entitled to request reimbursement of his order.
Any complaint for non-compliance or missing from must be sent to the company DM Racing. The user will be able to formulate from the day of delivery to the company DM RACING any complaint of error of delivery and / or of nonconformity of the products in kind or in quality compared to the indications appearing on the order form.
DM Racing is released from its delivery obligation for all fortuitous events or force majeure. As an indication, total or partial strikes, floods, fires are cases of force majeure.
DM Racing may modify its prices at any time without prior notice.
For all quote requests, it will only be valid for 3 months.
The customer agrees to pay the sale price in effect at the time of entering the order. The payment of the order is payable in advance in a payment when sending the order form to DM Racing.
Right to retract
Under article L121-16 of the Consumer Code, the customer has a period of fourteen clear days from the delivery of his order to return products to DM Racing for reimbursement, without penalties to the exception of return costs.
If the product has been used or installed and has traces of use, failure of an article due to improper use, we reserve the right to make a deposit.
Please complete and return the form (directly by email) only if you wish to withdraw from the contract
If you want to do it by mail, here is an example:
For the attention of DM Racing - 5 Impasse du Pré Terraillat - 38260 Pajay Email: firstname.lastname@example.org:
I / we (*) notify you / notify (*) hereby my / our (*) withdrawal from the contract relating to the sale of the property (*) / for the provision of services (*) below:
Ordered on (*) / received on (*):
Name of consumer (s):
Address of consumer (s):
Signature of the consumer (s) (only if this form is notified on paper):
(*) Delete the unnecessary reference.
Legal guarantee of conformity
The consumer has a period of two years from the date of issue to act. The consumer can choose between repair or replacement subject to the cost conditions provided for in article L. 211-5 of the consumer code. It is exempt from bringing the proof during the six months following the delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.
This guarantee applies independently of the commercial guarantee that may be granted. The consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 16441 of the civil code and that in this hypothesis he can choose between the resolution of the sale or a reduction in the price of the sale .
Any order placed carries the customer's adhesion, and without any restriction, to the General Conditions of Sale of DM Racing. Any dispute relating to the sale (price, CGV, product ...) will be subject to French law before the court of its choice.
In the event of a disagreement / dispute concerning a service or a product linked to the company, the consumer customer may send a reasoned complaint to our customer service:
By mail: Your address
By mail: Your Email
Appeal to the mediator
From January 1, 2016, if after having exhausted the remedies with our consumer service, a misunderstanding or disagreement persists between us and subject to the conditions of admissibility provided for by the Consumer Code, you can contact the Consumer mediator to whom we report, who will try to bring the Parties together with a view to an amicable solution: Contact details of the mediator
To resolve a dispute following a purchase made on http://www.dm-racing.fr, you can also use the European Union mediation platform accessible at the following address: ec.europa.eu/consumers / odr.